Responsible Gaming

Responsible gaming at Palace Of Chance on palaceofchance-ca.com is based on the principle that gambling is a form of entertainment that should always remain voluntary, affordable, and under your control. This page is intended to help you understand the risks associated with gambling, recognize problematic behaviour early, and use the available tools to manage your play in a conscious and informed way. Palace Of Chance is operated by Virtual Casino Group (Corporate ID 3-102-525732, Costa Rica) and, while serving Canadian players in an offshore "gray-market" context, is committed to promoting safer play practices, offering practical controls on your account, and providing guidance toward professional support services whenever needed.

If you believe your gambling may be becoming problematic, we encourage you to use the limits and self-exclusion options described below and to contact our support team at [email protected] for assistance. Our goal is to help you make informed decisions, not to encourage play that could harm your financial, emotional, or family life.

Operator's Commitment

Palace Of Chance, operated by Virtual Casino Group in Costa Rica and accepting Canadian players via palaceofchance-ca.com, applies internal procedures designed to identify and mitigate potential gambling-related harm, even though we operate under offshore regulations (including historically claimed but unverified Curaçao references 1668/JAZ and 365/JAZ) rather than a Canadian provincial licence. These procedures are aimed at encouraging safer behaviour and aligning with generally recognized international best practices.

Internal Risk-Check Procedures

• Behavioural analysis: We may monitor account activity patterns that, in our reasonable opinion, could indicate elevated risk, including:
  • Sudden and repeated increases in deposit amounts or frequency.
  • Long, uninterrupted playing sessions or frequent late-night sessions.
  • Repeated attempts to deposit after declined transactions or insufficient funds notices.
  • Signs of chasing losses, such as increasing stakes after significant losses.
• Automated warning messages: Where systems detect such patterns, you may receive on-screen notifications or emails reminding you of:
  • The availability of deposit and time limits.
  • The option to take a short "Time-Out" or activate self-exclusion.
  • Links to this Responsible Gaming page and external help services.
• Manual review: In certain cases, responsible gaming or payments staff (reachable via [email protected] or [email protected]) may manually review accounts for compliance with internal safer gambling standards.

When We May Initiate Contact

• Trigger conditions: Support may proactively contact you via your registered email or other contact details when:
  • Unusual or extreme changes in spending or play duration are detected.
  • There are multiple unsuccessful attempts to override or remove set limits.
  • Communication from you suggests loss of control, distress, or financial hardship.
• Purpose of contact: Any such contact is strictly for:
  • Informing you of available account controls (limits, Time-Out, self-exclusion).
  • Recommending a cooling-off period or self-exclusion where appropriate.
  • Providing information about professional and community support services in Canada and internationally.
• Limits of our role: Staff are not therapists or financial advisers. Our role is to provide information, apply your instructions to your account, and, where indicated, restrict or close your account in line with our Terms and Conditions and your requests.

Regional compliance note (Canada): Because Palace Of Chance serves Canadian customers from an offshore corporate base (Costa Rica) with unverified Curaçao licence references, our responsible gaming measures are voluntary and based on international standards. They do not replace protections available from provincially regulated operators in Canada. We encourage you to consider these differences when deciding where and how to play.

Limits & Tools

To support controlled play, Palace Of Chance provides configurable tools on palaceofchance-ca.com that allow you to set financial and time-based boundaries. The examples below are illustrative; exact wording in the cashier or account menus may differ slightly as our systems are improved.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account settings:
   • Log in to your player account.
   • Navigate to "My Account" or "Profile" in the main menu.
   • Select the "Responsible Gaming" or "Limits" subsection (wording may vary).
2. Select deposit limit type:
   • Choose the relevant limit period:
     • Daily limit - maximum total amount you can deposit in 24 hours.
     • Weekly limit - maximum total amount you can deposit in a calendar week.
     • Monthly limit - maximum total amount you can deposit in a calendar month.
3. Enter your preferred amounts:
   • Type the maximum deposit figure (in CAD) that fits your budget. For example:
     • Daily: CAD 50
     • Weekly: CAD 150
     • Monthly: CAD 400
   • Make sure these amounts represent discretionary entertainment funds that you can afford to lose without affecting essential expenses (housing, food, healthcare, education, or debt repayments).
4. Confirm and apply:
   • Click "Save" or "Confirm" to activate the limits.
   • Once set, you will not be able to deposit more than the selected cap during the relevant period.
   • Important: Lowering limits may take effect immediately, but requests to increase or remove limits may be subject to a cooling-off period (e.g., 24 hours) and explicit reconfirmation, in line with safer gambling standards.

Time Spent Limits and Session Timers

• Session reminders:
  • Within your account's "Responsible Gaming" area, you may be able to enable session reminders (e.g., every 30, 60, or 120 minutes).
  • When active, a notification will pop up after the set duration, summarizing your time and approximate net result.
  • You will then be able to decide whether to continue or log out.
• Maximum session duration (where available):
  • You may set a maximum continuous session length (for example, 2 hours).
  • When this limit is reached, the system will log you out or prompt you to take a break before continuing.

Short Breaks ("Time-Out" Function)

1. Access Time-Out:
   • Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or similar wording such as "Cooling-Off").
2. Choose the Time-Out duration:
   • Available options may include:
     • 24 hours
     • 48 hours
     • 72 hours
     • Up to a custom period such as 7 or 30 days, depending on system configuration.
3. Confirm your decision:
   • Read the on-screen explanation of what Time-Out entails (temporary suspension of access to deposits and play).
   • Click "Confirm" or "Activate Time-Out".
4. What happens during Time-Out:
   • You will not be able to place real-money bets or make new deposits.
   • Login access may be disabled or restricted to viewing account details only, depending on the technical implementation.
   • At the end of the selected period, your account will automatically become available again, unless you have also activated a longer self-exclusion.

Note: If you encounter any difficulty finding or activating limits or Time-Out, please contact support at [email protected] for assistance.

Self-Exclusion

If you feel you are losing control over your gambling, or wish to take a significant break, self-exclusion is a stronger measure than Time-Out. It prevents access to your account for an extended period and is designed to help protect you from harm. Self-exclusion at Palace Of Chance applies only to your account on palaceofchance-ca.com and does not automatically extend to other gambling operators or brands, whether or not they are part of the Virtual Casino Group.

How to Activate Self-Exclusion

1. Navigate to the Self-Exclusion section:
   • Log in to your account, if you still have access and feel safe doing so.
   • Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
   • If you cannot access your account or prefer not to log in, email us from your registered email address at [email protected] with the subject line "Self-Exclusion Request".
2. Select the exclusion period:
   • Available options typically include (examples):
     • 6 months
     • 1 year
     • 2 years
     • 5 years
     • Lifetime (permanent) self-exclusion
   • For email requests, clearly specify your desired duration (e.g., "I request self-exclusion for 2 years").
3. Confirm your decision:
   • Read the explanation on the confirmation screen or in our email reply, outlining the consequences.
   • Tick any required check boxes acknowledging that you understand the implications (such as loss of access and potential for cancellation of bonuses).
   • Click "Confirm Self-Exclusion" or reply to our email confirming your request and identity details, if asked.
4. Support contact:
   • If you are unsure which period to choose or are in distress, contact:
     • Email (Responsible Gaming / Support): [email protected]
     • Email (Payments-related restrictions): [email protected]
   • Telephone support is not specifically designated for responsible gaming in our data; if a general number is later listed on the site, you may also use it, but email provides a verifiable written record.

Consequences of Self-Exclusion

• Account access:
  • You will not be able to log in or use your account to place bets or make deposits for the duration of the exclusion.
  • We may also take reasonable steps to prevent the creation of new accounts with the same personal details, though we cannot guarantee detection in all cases.
• Deposits, balance, and withdrawals:
  • Any remaining real-money balance will normally be handled according to our Terms and Conditions and applicable law. You may be asked to contact [email protected] to arrange a withdrawal of eligible funds.
  • Unsettled bets or bonuses may be treated in accordance with our general rules; in some cases, bonus funds or incomplete wagering may be forfeited when self-exclusion is applied.
  • Self-exclusion is a harm-reduction tool, not a basis for retroactive refunds of legitimately placed wagers.
• Marketing communications:
  • We will take reasonable steps to stop sending you promotional emails or other marketing related to Palace Of Chance as soon as practical after self-exclusion is implemented.
• Early reactivation:
  • For fixed-term self-exclusions (e.g., 6 months), your account will remain closed for the full period. Early cancellation or shortening of the self-exclusion will not normally be permitted.
  • For lifetime self-exclusion, reopening is not expected and, if ever considered, would be subject to strict review and a significant cooling-off period.

Important Canadian context: Our self-exclusion applies only to Palace Of Chance on palaceofchance-ca.com and does not replace provincial or territorial self-exclusion schemes offered by government-licensed land-based or online casinos in Canada. We strongly encourage you to explore those local programs if you reside in a Canadian province or territory with such options.

Risk Awareness

Understanding the risks and recognizing early warning signs can help you maintain control. Gambling can be addictive, particularly when used as a way to cope with stress, emotional difficulties, or financial problems. As Palace Of Chance operates in a cross-border, offshore context, we strongly encourage Canadian players to take personal responsibility for monitoring their behaviour and using the tools provided.

Common Signs of Potential Gambling Problems

• Gambling more frequently or for longer periods than you originally intended.
• Thinking about gambling even when you are not playing (e.g., planning the next session, replaying outcomes in your mind).
• Increasing the size of your bets to try to feel the same excitement or to recover losses.
• Chasing losses after a bad session, believing that "one more game" will fix previous losses.
• Spending money on gambling that was intended for essential living expenses or debts.
• Borrowing money, selling possessions, or using credit cards and loans to continue gambling.
• Lying to family, friends, or colleagues about how much time or money you are spending on gambling.
• Feeling anxious, irritable, or depressed when you try to cut down or stop gambling.
• Using gambling as a way to escape from problems, loneliness, or negative emotions.
• Neglecting work, studies, or family responsibilities because of gambling.

Quick Self-Assessment Test

Consider the following statements as a brief self-check. Answer "Yes" or "No" to each:

• I often gamble longer than I planned.
• I have tried to cut down or stop gambling but found it difficult.
• I sometimes hide my gambling from people close to me.
• I gamble with money that I cannot comfortably afford to lose.
• After losing money, I feel a strong urge to return and win it back.
• My gambling has caused arguments, stress, or distance in my relationships.
• I feel restless or irritable when I cannot gamble.
• I have borrowed money or used credit because of gambling.

If you answered "Yes" to several of these statements, you may be at risk of or already experiencing gambling-related harm. We recommend that you:

• Set or reduce your deposit and time limits immediately.
• Consider taking a Time-Out or activating self-exclusion.
• Contact a professional support service listed below and, if safe, discuss your concerns with someone you trust.

Help for Family

Gambling problems can affect spouses, partners, children, parents, and friends. If you are worried about someone who uses Palace Of Chance or other gambling services, it is important to seek support for yourself as well as for the person who may be struggling. As an offshore operator, we cannot provide counselling or intervene in family relationships, but we can help by offering information, account tools, and cooperation where legally permitted.

Talking to a Person Who May Have a Gambling Problem

• Prepare yourself: Learn about gambling addiction and its signs from reputable sources so you can speak from an informed perspective.
• Choose the right moment: Talk when both of you are relatively calm, not during or immediately after gambling, and not in the middle of an argument.
• Use non-judgmental language: Focus on how their behaviour affects you and the family (e.g., "I feel worried when...") rather than accusing or blaming.
• Listen actively: Allow them to explain how they feel without interruption. Acknowledging their emotions may reduce defensiveness.
• Encourage, do not control: You can suggest they set limits, use Time-Out or self-exclusion, or speak to a professional, but ultimately the decision must be theirs.
• Protect yourself: Do not take on unsustainable financial burdens or secrecy to "help" them. Seek guidance on setting healthy boundaries.

Family Support Resources

• Forums and peer-support communities:
  • Online forums offered by organizations such as Gambling Therapy provide dedicated spaces for family and friends of people with gambling problems.
  • Canadian mental health organizations may host online support groups for affected family members.
• Hotlines and counselling (Canada):
  • Most provincial gambling help lines in Canada offer support not only to gamblers but also to family members. See "Support Resources" below for contact details.
  • Many services provide confidential counselling and can advise on financial, legal, and emotional issues arising from another person's gambling.

Recommended Next Steps for Family Members

• Seek professional advice:
  • Contact a licensed psychotherapist, psychologist, or counsellor experienced in addiction or behavioural issues.
  • Ask provincial mental health services or gambling helplines for referrals to professionals in your area.
• Use hotlines for immediate support:
  • If you feel overwhelmed or at risk, call a crisis or gambling support line to talk about your situation and options.
• Consider financial counselling:
  • If gambling has caused debt or financial instability, consult a licensed financial counsellor or non-profit credit advisory service in Canada.
• Contact us regarding account tools:
  • With the gambler's consent and where permitted by privacy law, they may request self-exclusion or limits on their Palace Of Chance account by emailing [email protected].

Support Resources

Independent professional help is often essential for dealing with gambling-related harm. The services below operate separately from Palace Of Chance and Virtual Casino Group, and we do not control their advice or operations. Contacting them will not affect how we handle your account, except where you ask us directly to apply responsible gaming measures.

Local Canadian Support Services

Canada offers a range of provincial and national resources for people affected by gambling problems. The following examples reflect commonly available services; please verify details in your province or territory, as numbers and hours may be updated.

• General Canadian guidance:
  • Wellness Together Canada (Mental Health and Substance Use Support)
    • Website: www.wellnesstogether.ca
    • Text: Text "WELLNESS" to 741741 (Canada-wide crisis text line partner)
    • Hours: Many services available 24/7
    • Languages: English and French, with additional options via interpreters in some services
• Examples of provincial gambling help lines:
  • Ontario - ConnexOntario
    • Phone (Ontario): 1-866-531-2600
    • Website: www.connexontario.ca
    • Hours: 24/7
    • Languages: English, with access to interpreters for other languages
  • British Columbia - Gambling Support BC
    • Phone (BC): 1-888-795-6111
    • Website: www.gamblingsupportbc.ca
    • Hours: 24/7
    • Languages: English; some multilingual support via interpreters
  • Alberta - Addiction Helpline
    • Phone (AB): 1-866-332-2322
    • Hours: 24/7
    • Languages: English, with interpreter services available
  • Québec - Gambling: Help and Referral (Jeu : aide et référence)
    • Phone (QC): 1-800-461-0140
    • Hours: 24/7
    • Languages: French and English

Other provinces and territories usually offer similar toll-free services. We encourage you to search for your local gambling helpline (for example, via your provincial health or gaming authority's official website) if your jurisdiction is not listed above.

International Support Organizations

National and Regional Self-Exclusion Schemes (Outside Canada)

In some countries, self-exclusion schemes cover multiple licensed online operators at once. While these programs do not directly control access to Palace Of Chance, they may still be useful if you reside in or move to those jurisdictions and use locally licensed sites.

• United Kingdom - GAMSTOP
  • Website: www.gamstop.co.uk
  • Description: Free national online self-exclusion scheme for UK-licensed gambling sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Administered by: Dirección General de Ordenación del Juego (DGOJ).
  • Function: National registry for individuals who wish to prohibit themselves from accessing licensed gambling in Spain.
• Other EU and international schemes:
  • Several European countries (e.g., Sweden, Denmark, some German Länder) offer nationwide or state-wide exclusion systems. Check local regulator websites for details.

Blocking and Filtering Tools

In addition to the controls available on Palace Of Chance, you may choose to install device-level or network-level blocking software to restrict access to gambling content generally.

• Gamban
  • Website: www.gamban.com
  • Description: Subscription-based software that blocks access to many gambling websites and apps across devices.
• BetBlocker
  • Website: www.betblocker.org
  • Description: Free blocking tool that allows you to restrict access to gambling sites for chosen periods.
• General parental-control and filtering tools:
  • Many routers, operating systems, and security suites allow custom blocking lists. You can add gambling domains or categories to reduce exposure.

Family and Friends Support Resources

• Gam-Anon
  • Website: www.gam-anon.org
  • Focus: Support for families and friends of problem gamblers via meetings and literature.
• Gambling Therapy Family & Friends Forums
  • Access through: www.gamblingtherapy.org
  • Focus: Online forums and groups designed specifically for those affected by someone else's gambling.

Confidentiality and Professional Help

• Most helplines and counselling services described above are confidential and, where licensed, staffed by trained professionals.
• In emergencies or if you or someone else is in immediate danger, contact your local emergency services or crisis line in Canada without delay.
• Palace Of Chance staff may encourage you to seek external help but do not have access to your conversations with third-party support providers.

Contact & Feedback

Palace Of Chance encourages open communication about responsible gaming concerns. If you would like to request account controls, provide feedback on our tools, or seek guidance on available options, please contact us using the details below.

Responsible Gaming Contacts

• Email - Responsible Gaming & General Support: [email protected]
  • Use this address for:
    • Requests to set, modify, or clarify deposit, loss, or time limits.
    • Requests for Time-Out or self-exclusion, especially if you cannot access your account.
    • Questions about our responsible gaming policy or available tools.
• Email - Payments and Account Balance: [email protected]
  • Use this address for:
    • Questions about withdrawals of remaining balances following self-exclusion.
    • Clarifications on payment-related limitations connected to responsible gaming measures.
• General information contact: [email protected]
  • For broader questions about Palace Of Chance policies on palaceofchance-ca.com that are not time-sensitive responsible gaming requests.

Feedback and Self-Control Request Form

Where available on the website, you may also use an online contact or feedback form (for example, under a menu item such as "Contact Us" or "Support") to submit:

• Requests to review or adjust your responsible gaming settings.
• Comments or suggestions on how we can improve our safer gambling tools.
• Information about technical issues encountered when trying to use limits, Time-Out, or self-exclusion.

In any written request related to responsible gaming, we recommend that you clearly state:

• Your full name and account username or registered email address.
• The specific measure you are requesting (e.g., "24-hour Time-Out", "6-month self-exclusion").
• The date and time of your request, and whether you consider it urgent.

This will help us process your request as accurately and promptly as possible, in line with our internal procedures and technical capabilities.

Updates

Responsible gaming standards and regulatory expectations evolve over time, particularly as jurisdictions such as Curaçao transition to new licensing frameworks and as Canada continues to develop its own provincial and federal approaches to online gambling oversight. Although Palace Of Chance operates from an offshore base and serves Canadian players in a gray-market context, we endeavour to keep this page aligned with recognized best practices and with our current internal procedures.

How You Will Be Notified of Changes

• Website updates:
  • Changes to this Responsible Gaming page will be published directly on palaceofchance-ca.com.
  • In some cases, a banner or notification may appear on the site highlighting significant modifications, especially where they materially affect how responsible gaming tools operate.
• Email notifications:
  • When changes are substantial or required by our policies, we may send an email to the address registered on your Palace Of Chance account summarizing key updates.
  • Please ensure your contact details are accurate and up to date in your account settings.
• Policy references:
  • Additional information and binding contractual terms may be reflected in our general Terms and Conditions, accessible via palaceofchance-ca.com and, where relevant, cross-referenced to our original global policy page at https://palaceofchance.com/terms-conditions/.

Date of last update to this Responsible Gaming page: 2026-01-15.